Jet Access at Indy Exec sets the gold standard for FBO service. Their efficiency is unmatched, with a well-staffed line crew ensuring quick turnarounds every time. The attention to detail and professionalism here are outstanding. A special shoutout to Grant, the morning CSR, whose friendly and proactive service makes every visit seamless. If you want top-tier care and flawless operations, Jet Access is the place to be!

We stopped for a quick overnight here last night. We landed right at dark and it was raining. The line personnel put us under the canopy. We arrived today at 5:30 AM. The line staff and front desk attendant were there and ready for us. They got our fuel and everything else we needed and we were able to depart quickly. They let us take the crew car for dinner too. FBO was very nice and clean. All the employees were very pleasant. Thanks!

Easy rental cars. I fly here every summer a couple of times. Always nice and straightforward.

Unfortunately probably some of the worst service I’ve seen from a FBO and company claiming to do aircraft sales. I called 3 days ahead of time and the night before to arrange having an aircraft that was purchased and I was delivering to be fueled and on the line for a 6am departure. Showed up and no aircraft and no CSR. When the CSR did show up she was rude, dismissive, and made generic excuses. The aircraft didn’t get pulled out until just after 7 and was not fueled and was absolutely filthy. Unfortunately it’s the only game in town but avoid it if you are able.

Flew in Sunday for a few hour stop. After being marshaled in, they pulled my rental car up next to the aircraft and gave me the red carpet service. Ended up leaving something in the rental car, and they found it and mailed it out the next day. Excellent service!