Great facilities, very poor planning and organization. I called a day before I flew down and requested for a TANIS heater hookup for my SR22. Was assured on the phone that there was not a problem. After landing yesterday, the front desk just tells me that there were no hookups available. How could they be so disorganized? Ended paying thru the roof for keeping the aircraft in the hangar for a few hours. For the great facilities the FBO has, I wish the staff was better organized.

I had a very pleasant experience here staying overnight in a piston single. The staff was courteous and helpful, lounge/amenities are quite nice. They were also diligent in locating an outdoor outlet so that we could plug in the engine preheater for a few hours pre-departure in winter temperatures.

Avoid if possible even with cheap fuel, we got here without a problem but it snowed and all hell broke loose. They refused to pull our airplane out for de-icing because there was a queue. Sat there for three hours and watched a G600 sit in the deicing spot with no passengers visible while we remained ready to depart. Nobody could get de-iced and movement stopped. They were incredibly slow and disorganized, lacking any clear plan. I'm certain they operate fine during the summer months, but steer clear in the winter.

I also was at Million Air when "all hell broke loose" after the snowstorm. Yes, it was chaotic and frustrating, but I will say that the staff never lost their cool (shoutout to Paola and Brizae). They stayed polite and helpful in the face of unbelievable pressure. My visit was not a success as we finally gave up hope of getting out and decided to postpone our departure until the next morning, but in the end I was not unhappy with my experience and would visit again.