I had a good experience with them in the past, but they now charge a $200 escort fee if you need assistance to your aircraft outside their designated area (maintenance). While I’m fine with a small fee, this is excessive, and I’ll avoid using them for fuel or other services going forward. Consider using Signature instead if possible.

Update to my comment a week ago. Ali Oneil, Area General Manager, out of the blue reached out to me to discuss my experience. After explaining to Mr. Oneil my situation, he was very understanding and worked with me to come up with an acceptable solution for us both. It was great to have Mr. Oneil call me as I had thought the matter was closed from Atlantic's point of view. I am happy to say I am back to being an Atlantic customer. Thank you Mr. Oneil.

I was a loyal Atlantic customer until today. I called and spoke with the attendant about arriving near midnight. He said no problem he would be there which he was and very nice. The next day there was a $200 charge on my bill for after hours service. I called and explained at no time was a fee ever mentioned because if there was I would have made other plans. No matter what I said the answer was basically so sad too bad. I'm done 100% with Atlantic. Not an ethical business.

Everyone here is wonderful. Very professional and kind. I asked to be placed in the hangar since it would be 100+ at our departure time. All this accomplished without issue.

Worst customer service I've ever experienced and I've seen some bad FBOs. I ordered my airplane fueled twice- once when I landed, checked on it the night before departure and wasn't done, I asked for it to be done very first thing the next morning and it still wasn't ready. Had to wait forever for the lazy and slow lineman to get around to fueling. Ended up departing an hour later than planned. The only thing that saves this FBO is that the Signature on the field is even worse