Superb line service for our arrival and departure, though the CSRs staffing the FBO were unhelpful. They were quite discourteous to us and offered no assistance whatsoever. Unprofessional conduct. Based at KTEB.

We showed up two hours before departure. Short line staff. Customer service representative at front desk seemed very inconvenienced by our normal request to have trash come picked up at the aircraft. Not a good experience with the staff today.

Fantastic line experience! Desk staff exceptionally helpful and friendly. Marshaled my Cessna to a convenient spot making the rain less of an issue for the short walk to the FBO. Fuel was reasonable and facilities were clean. Will be back for sure!

Line crew were great. Facilities are very nice. Service at the front desk was very unfriendly, felt like we were a burden being there. Crew car was on empty.

Masters Week at AGS: In and out of AGS several days for the Masters. (I fly a large Part 91 corporate aircraft.) You would think, since this event happens every single year, the staff would be more prepared for the amount of Pilot traffic coming in and out. There is a comparatively large Pilot lounge for a normal day to day operation. However there was little to no reconfiguration for the pilots who are forced to sit around the FBO all day waiting for their passengers for this huge multi-day event. 8 recliners in the lounge for around 50-60 pilots at a rough count, probably more. Several recliners were broken and would not recline. This is an issue for presumably known reasons of fatigue for the crews. (Nearby DNL airport puts out a large amount of seating for the influx of pilots and although I wouldn’t say they are comfortable, it’s better than standing, or sitting outside in the weather.) The facility had personnel moving things in and out through the pilot lounge throughout the